Unpublished
Special Compiled Research Report on
Comparisons between
Eight Baldrige
Winners with Six Local Companies in implementing Baldrige Criteria
is
now available!
What
are their business secret formulas? What made them outstanding
and how do all these Eight Baldrige winners lead their way to sustain
their profitability
This
Special Report discloses Secret Formulas how the six local companies
implemented Baldrige Criteria and used the Eight Baldrige Winners
experiences to sustain its profitability in the current economic
situation
Scroll down to read on
......
Dear Business Leaders / Entrepreneurs / TQM
Practitioners / Change Agents,
In year 1997, there
was a financial crisis especially badly hit were those Asian countries.
I was resident in Malaysia. We could witnessed different countries
adopted different strategies to counter the financial crisis. Due to
this financial crisis, many organizations were affected in their
profitability. Many organizations were caught off guard because most of
them were enjoying economic boom during early of 1990's
Things seems to recover until
another turbulence of "The Y2K" where many organizations were busy with
their IT upgrade to bit the dateline of year
2000. Many of us included me were anxiously waited late night
on the day of 31-December 1999; not to welcome on the
new year but to see what will happen to our IT system, financial data,
inventory system etc when the clock hits 0:0:01 on
1-January-2000. There it hits, we did not hear crashes, but we still
anxiously check the IT system, Financial data, inventor system
etc. Nothing seems went wrong.
Business seems to pick up again
after the so called "Y2K", all organizations were back to business.
Several organizations in Asia I worked with had learnt some lessons
during these events. They started to stay focus on core business,
retain core competencies and resources. Profits seems to recover after
several years.
Here come the oil
crisis in year 2008. Uncertainty of Foreign Exchange, Drastic drop in
demands, Rise in Cost of Goods, transportations, over stock drove up
the cost of production. As a result, profitability reduced and even go
into the red. Some organizations stated to take drastic action to
recover. Layoffs, retrenchment has stated in organizations cross the
globe early 2009.
Case studies ( until
todate: 17-Mar-2009)
Some of the
organizations I worked with were not spared though the degree of effect
varied. However, many of them are still financially sound although
sales had dropped up to 30%. These organizations adopted some of the
world class practices from the Malcolm Baldrige Criteria and Baldrige
winners since mid 90's. Total Quality Management is the key drivers to
sustain Competitive Cost, Excellence Customer Knowledge and
Relationship together with sound financial controls. I
believed these factors had dramatically sustain their operation and
hence sustaining their profitability despite current economic
down turn.
There is no doubt none of these
organizations could influence the economy, but they
is one important factor they can control that is the "cost of doing
business" and "optimize operation cost". Knowing these
are some of the key factor to sustain profitability,
these leaders adopted the Baldrige criteria with in depth understanding
how Baldrige winners deployed them. They studied the key principles of
practices from eight Baldrige winners and did a gap analysis of their
own. Long term and short term strategies and key actions were developed
to bridge the gap. With systematic deployement and improvement of the
operation guided by the Baldrige criteria, all these six companies are
able to sustain profitability despite drop in turn over.
The comparisons
research paper is now compiled into a "Special Report on World Class
Practices: How to sustain profitability". And I decided to published it
to the internet world praticularly to leaders, entrepreneurs, TQM
practitioners and Change Agents for them to collate it as additional
reference in implementation of Baldrige Criteria and Total
Quality Management ( TQM ) based on actual implemention
models.
What do you
get from this "Special Report on World Class Practices: How to Sustain
Profitability?"
Value
1: Research report of Six Local Companies in their
implemention of Baldrige Criteria
Besides these world class Baldrige Criteria mentioned above,
you will also get an Performance Gap Analysis between these
Eight Baldrige Winners and organizations I worked with. Due to
confidentiality of the performance gap analysis, the name of the
organizations are not their real name. You will get additional
information on recommendations to each of the 7 world class practices
base on the "performance Gap Analysis".
There
research report outlined the following key finding:-
-
Actual practices are
listed
-
Survey
report to workers, executives and managers in implementing Total
Quality Management programs
-
Pilot run
of Baldrige Style Assessment to the local companies
-
Pilot run
of an Improvement Methodology
-
Employee
feedback on Total Quality Management perception
-
Many more
.
Value
2: A walk-through research
report of Eight Baldrige winners
"Special Report on World Class Practices: How to Sustain Profitability
was compiled from a special trips to Eight Baldrige Winners.
The content of the report was derived from a study tour to these eight
Winners by Mayor Dr. Malcolm Macpherson, also an assessor for New
Zealand Quality Award.
You will be able to extract world class practices this Special Report
on world Class Practices: How to Sustain Profitability". Key examples
of these world class practices are outlined below:-
-
Key Practices
in Leadership
-
Strategic
Planning
-
Customer
and Market Knowledge
-
Information
and Analysis
-
Human
Resource Development and Management
-
Process
Management
-
Organization
Results
Your
Free Bonuses:
FREE
Bonus # 1 : Baldrige winner case study - 3M Dental Products Division
Established
in 1964 and competing in a $4b global market, 3M manufactures and
markets more than 1,300 dental products, including restorative
materials, crown and bridge materials, dental adhesives, and infection
control products. In foreign markets, which account for 65% of sales,
the division uses 3M subsidiaries for support.
pdf
file size: 80kb
FREE
Bonus # 2: Baldrige winner case study - Boeing Airlift and Tanker
Programs (1998 winner)
The
Boeing Company Airlift and Tanker Program (A&TP) designs,
manufactures, and supports the C-17 Globemaster III, a USAF aircraft
that transports people and oversized cargo throughout the world.
The
C-17 development program began in 1982. On the leading edge of
technology, the program experienced significant technical problems,
along with late deliveries and cost overruns. In the early 1990s the
Department of Defence threatened to cancel the program unless immediate
improvements were made.
The
program was turned around by investing in people, by being
process-focused and customer-driven, and by partnering with customers,
unions, and suppliers.
pdf
file size: 426kb
FREE
Bonus # 3: Baldrige winner case study - Granite Rock Company
Granite
Rock has been headquartered in Watsonville, California, since its
founding in 1900. The company operates as a general engineering
contractor and supplies construction materials including ready-mix
concrete, hot mix asphalt, building materials, landscaping supplies,
rock, sand and gravel.
Graniterock
won the 1992 Malcolm Baldrige National Quality Award and the 1994
Governor's Golden State Quality Award. The company has twice been named
one of the best 100 places to work in America by FORTUNE magazine.
pdf
file size: 155kb
FREE
Bonus # 4: Baldrige winner case study - IBM Rochester
IBM
Rochester won its Baldrige award in 1990, at a time when the parent
corporation was in some trouble.
Early
critics of the Baldrige award frequently (and of course, prematurely)
cited this apparently bizarre outcome as yet another nail in the
award's coffin. IBM today is not the organization that it was in the
late 80s. But in many important respects, IBM Rochester still is.
IBM
Rochester's story is interesting in the context of the Baldrigeplus
case study collection because of the eight, it represents one of the
oldest awards, and ten years have passed since a 17-person IBM team put
together the 1990 winning application.
pdf
file size: 125kb
FREE
Bonus # 5: Baldrige winner case study - Raytheon
Strictly
speaking, Raytheon is not a Baldrige winner. It was Texas Instruments'
(TI) defence business which won a Baldrige award in 1992, the first
defence contractor to do so.
Raytheon
Systems Company is an amalgam of Raytheon Electronic Systems, Raytheon
E-Systems, and Hughes and Texas Instruments' defence operations (taking
the company from 'a second-tier $12b firm to a top-tier contractor on
the scale of Lockheed Martin and Boeing').
It's
the TI 'legacy' company (now more or less the Sensors and Electronic
Systems operation) that's the 'Baldrige' champion within RSC.
TI's
post-Baldrige approach to performance excellence, variously packaged
and labelled (TI-BEST, ACLAS, Six Sigma), maps closely to the Baldrige
system.
pdf
file size: 131kb
FREE
Bonus # 6: Baldrige winner case study - Solar Turbines (1998 winner)
Solar
Turbines, a wholly owned subsidiary of Caterpillar Inc., is
headquartered in San Diego, CA. is one of the 50 largest exporters in
the United States, with about 75% of revenues, nearly $1.3 billion in
1997, from exports.
Solar's
“rugged, reliable industrial gas turbines” are used for oil and gas
production and transmission, industrial power generation, and marine
propulsion applications, using a wide variety of fuels including
natural gas, distillates, NGL, LNG, landfill and sewage gases,
coal-seam methane, hydrogen and others.
pdf
file size: 42kb
Solar Turbines' 1998 Baldrige application summary is publicly available
on the Caterpillar website (start at www.cat.com).
For a slightly edited Acrobat PDF version:
Download the 175kb BaldrigePlus
version of Solar's application summary
FREE
Bonus # 7: Baldrige winner case study - Solectron
Founded in 1977, Solectron Corporation
provides integrated solutions that span the entire product cycle — from
pre-production planning and design, to manufacturing, distribution and
end-of-life product service and support — for the world's leading
electronics original equipment manufacturers (OEMs).
Solectron has received 200 quality and
service awards from its customers in addition to the 1997 and 1991
Malcolm Baldrige National Quality Awards, and it's the only company to
win the Baldrige award twice.
pdf file size: 100kb
FREE
Bonus # 8: Baldrige winner case study - Texas Nameplate Company (1998
winner)
Texas
Nameplate Company (TNC) is a manufacturer for identification labels
commonly seen on all types of products - from refrigerators to
high-pressure valves to computer equipment.
“Using
the Baldrige criteria, we became conscious of the impact of our work on
the environment. We currently exceed EPA requirements for waste water
by over 12 times. And, I am happy to announce today that we are on the
brink of eliminating hazardous waste altogether, not just reducing it,”
said CEO Crownover in his Baldrige acceptance speech in front of US
President Bill Clinton.
“Using
the Baldrige criteria, we have achieved a fair profit while at the same
time controlling our growth. We have learned that simply growing bigger
is not necessarily growing better".
“And,
finally, using the Baldrige criteria, we have learned how to optimize
our internal processes. We happily share the benefit of these processes
with the neighborhood school we have adopted. This has been especially
rewarding for our employees because, with the exception of two of us,
our employees are not college-trained."
Download
the 55kb BaldrigePlus case study
Download
Texas Nameplate Company's 286kb Baldrige application summary
Texas
Nameplate's application summary
special note:
The
Baldrige Eight case studies are in Portable Document Format (PDF)
files, and you'll need Acrobat Reader to read them. If you need one,
download your FREE copy of Acrobat®
Reader now!
If you
need a winzip please download from http://www.winzip.com
Unpublished
Special Compiled Research Report on
Comparisons between
Eight Baldrige
Winners with Six Local Companies in implementing Baldrige Criteria
is
now available!
What are their business secret formulas? What made them outstanding and how do all these Eight Baldrige winners lead their way to sustain their profitability
This Special Report discloses Secret Formulas how the six local companies implemented Baldrige Criteria and used the Eight Baldrige Winners experiences to sustain its profitability in the current economic situation
Scroll down to read on ......
Dear Business Leaders / Entrepreneurs / TQM Practitioners / Change Agents,
In year 1997, there was a financial crisis especially badly hit were those Asian countries. I was resident in Malaysia. We could witnessed different countries adopted different strategies to counter the financial crisis. Due to this financial crisis, many organizations were affected in their profitability. Many organizations were caught off guard because most of them were enjoying economic boom during early of 1990's
Things seems to recover until
another turbulence of "The Y2K" where many organizations were busy with
their IT upgrade to bit the dateline of year
2000. Many of us included me were anxiously waited late night
on the day of 31-December 1999; not to welcome on the
new year but to see what will happen to our IT system, financial data,
inventory system etc when the clock hits 0:0:01 on
1-January-2000. There it hits, we did not hear crashes, but we still
anxiously check the IT system, Financial data, inventor system
etc. Nothing seems went wrong.
Business seems to pick up again
after the so called "Y2K", all organizations were back to business.
Several organizations in Asia I worked with had learnt some lessons
during these events. They started to stay focus on core business,
retain core competencies and resources. Profits seems to recover after
several years.
Here come the oil crisis in year 2008. Uncertainty of Foreign Exchange, Drastic drop in demands, Rise in Cost of Goods, transportations, over stock drove up the cost of production. As a result, profitability reduced and even go into the red. Some organizations stated to take drastic action to recover. Layoffs, retrenchment has stated in organizations cross the globe early 2009.
Case studies ( until todate: 17-Mar-2009)
Some of the organizations I worked with were not spared though the degree of effect varied. However, many of them are still financially sound although sales had dropped up to 30%. These organizations adopted some of the world class practices from the Malcolm Baldrige Criteria and Baldrige winners since mid 90's. Total Quality Management is the key drivers to sustain Competitive Cost, Excellence Customer Knowledge and Relationship together with sound financial controls. I believed these factors had dramatically sustain their operation and hence sustaining their profitability despite current economic down turn.
There is no doubt none of these
organizations could influence the economy, but they
is one important factor they can control that is the "cost of doing
business" and "optimize operation cost". Knowing these
are some of the key factor to sustain profitability,
these leaders adopted the Baldrige criteria with in depth understanding
how Baldrige winners deployed them. They studied the key principles of
practices from eight Baldrige winners and did a gap analysis of their
own. Long term and short term strategies and key actions were developed
to bridge the gap. With systematic deployement and improvement of the
operation guided by the Baldrige criteria, all these six companies are
able to sustain profitability despite drop in turn over.
The comparisons research paper is now compiled into a "Special Report on World Class Practices: How to sustain profitability". And I decided to published it to the internet world praticularly to leaders, entrepreneurs, TQM practitioners and Change Agents for them to collate it as additional reference in implementation of Baldrige Criteria and Total Quality Management ( TQM ) based on actual implemention models.
What do you get from this "Special Report on World Class Practices: How to Sustain Profitability?"
Value
1: Research report of Six Local Companies in their
implemention of Baldrige Criteria
Besides these world class Baldrige Criteria mentioned above, you will also get an Performance Gap Analysis between these Eight Baldrige Winners and organizations I worked with. Due to confidentiality of the performance gap analysis, the name of the organizations are not their real name. You will get additional information on recommendations to each of the 7 world class practices base on the "performance Gap Analysis".
There research report outlined the following key finding:-
-
Actual practices are listed
-
Survey report to workers, executives and managers in implementing Total Quality Management programs
-
Pilot run of Baldrige Style Assessment to the local companies
-
Pilot run of an Improvement Methodology
-
Employee feedback on Total Quality Management perception
-
Many more .
Value 2: A walk-through research report of Eight Baldrige winners
"Special Report on World Class Practices: How to Sustain Profitability was compiled from a special trips to Eight Baldrige Winners. The content of the report was derived from a study tour to these eight Winners by Mayor Dr. Malcolm Macpherson, also an assessor for New Zealand Quality Award.
You will be able to extract world class practices this Special Report on world Class Practices: How to Sustain Profitability". Key examples of these world class practices are outlined below:-
-
Key Practices in Leadership
-
Strategic Planning
-
Customer and Market Knowledge
-
Information and Analysis
-
Human Resource Development and Management
-
Process Management
-
Organization Results
Your
Free Bonuses:
FREE
Bonus # 1 : Baldrige winner case study - 3M Dental Products Division
Established
in 1964 and competing in a $4b global market, 3M manufactures and
markets more than 1,300 dental products, including restorative
materials, crown and bridge materials, dental adhesives, and infection
control products. In foreign markets, which account for 65% of sales,
the division uses 3M subsidiaries for support.
pdf
file size: 80kb
FREE
Bonus # 2: Baldrige winner case study - Boeing Airlift and Tanker
Programs (1998 winner)
The
Boeing Company Airlift and Tanker Program (A&TP) designs,
manufactures, and supports the C-17 Globemaster III, a USAF aircraft
that transports people and oversized cargo throughout the world.
The
C-17 development program began in 1982. On the leading edge of
technology, the program experienced significant technical problems,
along with late deliveries and cost overruns. In the early 1990s the
Department of Defence threatened to cancel the program unless immediate
improvements were made.
The
program was turned around by investing in people, by being
process-focused and customer-driven, and by partnering with customers,
unions, and suppliers.
pdf
file size: 426kb
FREE
Bonus # 3: Baldrige winner case study - Granite Rock Company
Granite
Rock has been headquartered in Watsonville, California, since its
founding in 1900. The company operates as a general engineering
contractor and supplies construction materials including ready-mix
concrete, hot mix asphalt, building materials, landscaping supplies,
rock, sand and gravel.
Graniterock
won the 1992 Malcolm Baldrige National Quality Award and the 1994
Governor's Golden State Quality Award. The company has twice been named
one of the best 100 places to work in America by FORTUNE magazine.
pdf
file size: 155kb
FREE
Bonus # 4: Baldrige winner case study - IBM Rochester
IBM
Rochester won its Baldrige award in 1990, at a time when the parent
corporation was in some trouble.
Early
critics of the Baldrige award frequently (and of course, prematurely)
cited this apparently bizarre outcome as yet another nail in the
award's coffin. IBM today is not the organization that it was in the
late 80s. But in many important respects, IBM Rochester still is.
IBM
Rochester's story is interesting in the context of the Baldrigeplus
case study collection because of the eight, it represents one of the
oldest awards, and ten years have passed since a 17-person IBM team put
together the 1990 winning application.
pdf
file size: 125kb
FREE
Bonus # 5: Baldrige winner case study - Raytheon
Strictly
speaking, Raytheon is not a Baldrige winner. It was Texas Instruments'
(TI) defence business which won a Baldrige award in 1992, the first
defence contractor to do so.
Raytheon
Systems Company is an amalgam of Raytheon Electronic Systems, Raytheon
E-Systems, and Hughes and Texas Instruments' defence operations (taking
the company from 'a second-tier $12b firm to a top-tier contractor on
the scale of Lockheed Martin and Boeing').
It's
the TI 'legacy' company (now more or less the Sensors and Electronic
Systems operation) that's the 'Baldrige' champion within RSC.
TI's
post-Baldrige approach to performance excellence, variously packaged
and labelled (TI-BEST, ACLAS, Six Sigma), maps closely to the Baldrige
system.
pdf
file size: 131kb
FREE
Bonus # 6: Baldrige winner case study - Solar Turbines (1998 winner)
Solar
Turbines, a wholly owned subsidiary of Caterpillar Inc., is
headquartered in San Diego, CA. is one of the 50 largest exporters in
the United States, with about 75% of revenues, nearly $1.3 billion in
1997, from exports.
Solar's
“rugged, reliable industrial gas turbines” are used for oil and gas
production and transmission, industrial power generation, and marine
propulsion applications, using a wide variety of fuels including
natural gas, distillates, NGL, LNG, landfill and sewage gases,
coal-seam methane, hydrogen and others.
pdf
file size: 42kb
Solar Turbines' 1998 Baldrige application summary is publicly available
on the Caterpillar website (start at www.cat.com).
For a slightly edited Acrobat PDF version:
Download the 175kb BaldrigePlus
version of Solar's application summary
FREE
Bonus # 7: Baldrige winner case study - Solectron
Founded in 1977, Solectron Corporation
provides integrated solutions that span the entire product cycle — from
pre-production planning and design, to manufacturing, distribution and
end-of-life product service and support — for the world's leading
electronics original equipment manufacturers (OEMs).
Solectron has received 200 quality and
service awards from its customers in addition to the 1997 and 1991
Malcolm Baldrige National Quality Awards, and it's the only company to
win the Baldrige award twice.
pdf file size: 100kb
FREE
Bonus # 8: Baldrige winner case study - Texas Nameplate Company (1998
winner)
Texas
Nameplate Company (TNC) is a manufacturer for identification labels
commonly seen on all types of products - from refrigerators to
high-pressure valves to computer equipment.
“Using
the Baldrige criteria, we became conscious of the impact of our work on
the environment. We currently exceed EPA requirements for waste water
by over 12 times. And, I am happy to announce today that we are on the
brink of eliminating hazardous waste altogether, not just reducing it,”
said CEO Crownover in his Baldrige acceptance speech in front of US
President Bill Clinton.
“Using
the Baldrige criteria, we have achieved a fair profit while at the same
time controlling our growth. We have learned that simply growing bigger
is not necessarily growing better".
“And,
finally, using the Baldrige criteria, we have learned how to optimize
our internal processes. We happily share the benefit of these processes
with the neighborhood school we have adopted. This has been especially
rewarding for our employees because, with the exception of two of us,
our employees are not college-trained."
Download
the 55kb BaldrigePlus case study
Download
Texas Nameplate Company's 286kb Baldrige application summary
Texas
Nameplate's application summary
special note:
The
Baldrige Eight case studies are in Portable Document Format (PDF)
files, and you'll need Acrobat Reader to read them. If you need one,
download your FREE copy of Acrobat®
Reader now!
If you
need a winzip please download from http://www.winzip.com
Your Free Bonuses:
FREE Bonus # 1 : Baldrige winner case study - 3M Dental Products Division
Established in 1964 and competing in a $4b global market, 3M manufactures and markets more than 1,300 dental products, including restorative materials, crown and bridge materials, dental adhesives, and infection control products. In foreign markets, which account for 65% of sales, the division uses 3M subsidiaries for support.
pdf file size: 80kb
FREE Bonus # 2: Baldrige winner case study - Boeing Airlift and Tanker Programs (1998 winner)
The Boeing Company Airlift and Tanker Program (A&TP) designs, manufactures, and supports the C-17 Globemaster III, a USAF aircraft that transports people and oversized cargo throughout the world.
The C-17 development program began in 1982. On the leading edge of technology, the program experienced significant technical problems, along with late deliveries and cost overruns. In the early 1990s the Department of Defence threatened to cancel the program unless immediate improvements were made.
The program was turned around by investing in people, by being process-focused and customer-driven, and by partnering with customers, unions, and suppliers.
pdf file size: 426kb
FREE Bonus # 3: Baldrige winner case study - Granite Rock Company
Granite Rock has been headquartered in Watsonville, California, since its founding in 1900. The company operates as a general engineering contractor and supplies construction materials including ready-mix concrete, hot mix asphalt, building materials, landscaping supplies, rock, sand and gravel.
Graniterock won the 1992 Malcolm Baldrige National Quality Award and the 1994 Governor's Golden State Quality Award. The company has twice been named one of the best 100 places to work in America by FORTUNE magazine.
pdf file size: 155kb
FREE Bonus # 4: Baldrige winner case study - IBM Rochester
IBM Rochester won its Baldrige award in 1990, at a time when the parent corporation was in some trouble.
Early critics of the Baldrige award frequently (and of course, prematurely) cited this apparently bizarre outcome as yet another nail in the award's coffin. IBM today is not the organization that it was in the late 80s. But in many important respects, IBM Rochester still is.
IBM Rochester's story is interesting in the context of the Baldrigeplus case study collection because of the eight, it represents one of the oldest awards, and ten years have passed since a 17-person IBM team put together the 1990 winning application.
pdf file size: 125kb
FREE Bonus # 5: Baldrige winner case study - Raytheon
Strictly speaking, Raytheon is not a Baldrige winner. It was Texas Instruments' (TI) defence business which won a Baldrige award in 1992, the first defence contractor to do so.
Raytheon Systems Company is an amalgam of Raytheon Electronic Systems, Raytheon E-Systems, and Hughes and Texas Instruments' defence operations (taking the company from 'a second-tier $12b firm to a top-tier contractor on the scale of Lockheed Martin and Boeing').
It's the TI 'legacy' company (now more or less the Sensors and Electronic Systems operation) that's the 'Baldrige' champion within RSC.
TI's post-Baldrige approach to performance excellence, variously packaged and labelled (TI-BEST, ACLAS, Six Sigma), maps closely to the Baldrige system.
pdf file size: 131kb
FREE Bonus # 6: Baldrige winner case study - Solar Turbines (1998 winner)
Solar Turbines, a wholly owned subsidiary of Caterpillar Inc., is headquartered in San Diego, CA. is one of the 50 largest exporters in the United States, with about 75% of revenues, nearly $1.3 billion in 1997, from exports.
Solar's “rugged, reliable industrial gas turbines” are used for oil and gas production and transmission, industrial power generation, and marine propulsion applications, using a wide variety of fuels including natural gas, distillates, NGL, LNG, landfill and sewage gases, coal-seam methane, hydrogen and others.
pdf file size: 42kb
Solar Turbines' 1998 Baldrige application summary is publicly available
on the Caterpillar website (start at www.cat.com).
For a slightly edited Acrobat PDF version:
Download the 175kb BaldrigePlus version of Solar's application summary
FREE Bonus # 7: Baldrige winner case study - Solectron
Founded in 1977, Solectron Corporation provides integrated solutions that span the entire product cycle — from pre-production planning and design, to manufacturing, distribution and end-of-life product service and support — for the world's leading electronics original equipment manufacturers (OEMs).
Solectron has received 200 quality and service awards from its customers in addition to the 1997 and 1991 Malcolm Baldrige National Quality Awards, and it's the only company to win the Baldrige award twice.
pdf file size: 100kb
FREE Bonus # 8: Baldrige winner case study - Texas Nameplate Company (1998 winner)
Texas Nameplate Company (TNC) is a manufacturer for identification labels commonly seen on all types of products - from refrigerators to high-pressure valves to computer equipment.
“Using the Baldrige criteria, we became conscious of the impact of our work on the environment. We currently exceed EPA requirements for waste water by over 12 times. And, I am happy to announce today that we are on the brink of eliminating hazardous waste altogether, not just reducing it,” said CEO Crownover in his Baldrige acceptance speech in front of US President Bill Clinton.
“Using the Baldrige criteria, we have achieved a fair profit while at the same time controlling our growth. We have learned that simply growing bigger is not necessarily growing better".
“And, finally, using the Baldrige criteria, we have learned how to optimize our internal processes. We happily share the benefit of these processes with the neighborhood school we have adopted. This has been especially rewarding for our employees because, with the exception of two of us, our employees are not college-trained."
Download the 55kb BaldrigePlus case study
Download Texas Nameplate Company's 286kb Baldrige application summary
Texas Nameplate's application summary
special note:
The
Baldrige Eight case studies are in Portable Document Format (PDF)
files, and you'll need Acrobat Reader to read them. If you need one,
download your FREE copy of Acrobat®
Reader now!
If you
need a winzip please download from http://www.winzip.com
special note:
The Baldrige Eight case studies are in Portable Document Format (PDF) files, and you'll need Acrobat Reader to read them. If you need one, download your FREE copy of Acrobat® Reader now!
If you need a winzip please download from http://www.winzip.com
Hurry!
Introduction Offer !
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your convenience, you can make payment by Credit Card or Paypal. Click
the "Buy Now" button P.S.
Hurry, Invest Now !
You will receive
FREE bonuses of case studies for
Baldrige Winners. Plus unlimited email support
to implement those strategies in report.
Yours TQM partner,
Dr. L.M. Foong
TQM
Practitioner / Facilitator
Disclaimer: This
is a private website. The material on this webpage and any other linked
webpage is to be used as reference only. We do not guarantee any
outcome as a result of using them in anyway. Baldrige Criteria shall
refer to the Malcolm Baldrige National Quality Award criteria by
N.I.S.T. as the original source.
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